SEPA direct debit is a payment method with which you can deduct an owed amount from your customers bank accounts. This is the easiest way to receive monthly payments for subscriptions or prepaid credit packages.
How it works:
For subscriptions and credit packages you can select that you receive payment on a monthly basis via direct debit. To implement a direct debit permission is required from the customer, and you also need their bank account number. This is established with a ‘SEPA mandate’, which Fitmanager also saves in the customer profile.
When someone purchases a subscription that is paid with direct debit Fitmanager first asks for their agreement to the payment terms. The first monthly payment must be manually transferred and as this is done their bank details will be saved by the system. This also proves that the purchaser is also the owner of the bank account being used.
On the agreed start date Fitmanager will send the direct debit request to Pay.nl, who then forward it to the bank. When the transfer has been made and the money deposited in your account the bank will inform Pay.nl. The integration with Fitmanager will ensure that the payment is marked as ‘paid’ in the system. When the next ‘clearing’ occurs the payment (minus applicable transaction fees) will be transferred to your bank account.
When a chargeback or refusal request is received the bank will pass this on to Pay.nl. They are required to refund this amount to the customer. This amount is then deducted from your account with Pay.nl, and in Fitmanager you will receive a message that the payment has been refused by the customer. You can then take action to remedy this situation such as repeating the payment request, asking the customer to pay cash, cancelling their membership etc.