Refunding a payment can be done as follows:
- Find the invoice in the Fitmanager interface
- Click on the wheel icon next to the invoice and select ‘display payment in Pay.nl’.
- Search for the transaction using customer name
- Click on the green button to refund the payment.
The status of that payment will be automatically adjusted in Fitmanager, and will disappear from your administration records.
Refunding a payment does not mean that a subscription has been cancelled.